Consultant, Junior Digital Adoption & Learning Consultant (Associate Level)
Core
Design learning experiences, digital adoption strategies, and user-focused content to help organizations successfully adopt new technologies and change processes.
Role type
Junior IC digital adoption and change management consultant
Builds
Digital learning solutions, in-application guidance, job aids, and change communication materials
Domain
Professional services / Digital transformation / Organizational change
Deliverable
product features
Required skills
Change management, learning design, stakeholder engagement, workflow analysis, content development, project coordination, communication, Microsoft Office proficiency
Preferred skills
Articulate 360, digital adoption platforms (WalkMe), Prosci/APMG certification, UX principles, sustainability/ESG knowledge
Technologies
Articulate 360, WalkMe, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
Responsibilities
Design and implement digital adoption and learning solutions; analyze business processes and user journeys to identify adoption opportunities; develop digital learning content, job aids, and communications; support configuration of digital adoption platforms; coordinate project activities within transformation programs; engage stakeholders to encourage behavioral change.
Seniority
Associate, early-career IC