Manager - People Services Operations
Core
Lead the execution of HR operations and employee lifecycle processes to ensure consistent, high-quality service for employees and managers globally.
Role type
Senior People Services Team Lead (HR Operations)
Builds
Global people services delivery model
Domain
Professional Services / Human Resources
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, employee lifecycle management, global HR systems (Workday/SAP), stakeholder management, process standardization, SLA adherence, data integrity, conflict resolution
Preferred skills
MBA or Master's in HR, professional services industry experience, global shared services experience, process automation, ticket management platforms
Technologies
Workday, SAP HR, ManageEngine
Responsibilities
Lead and develop a high-performing People Services team, ensure timely and compliant processing of employee lifecycle transactions, drive continuous improvement initiatives, manage escalations and complex queries, oversee ticket management activities, maintain data integrity and compliance, support recruitment and operational management of team members
Seniority
Senior, hands-on IC with team management