Utility Project Support Specialist (Field Based)
Core
Handle customer inquiries and manage communications regarding utility line project notifications.
Role type
Customer support specialist (call center)
Builds
Customer satisfaction and trust through project information delivery
Domain
Utilities / Customer Service
Deliverable
client delivery
Required skills
inbound and outbound phone call management, customer needs assessment, record keeping, software application usage, communication procedures adherence
Preferred skills
none stated
Technologies
various software applications (training provided)
Responsibilities
manage large volume of inbound and outbound calls, track inquiries, identify and assess customer needs, provide accurate project information, maintain customer records and file documents
Seniority
Entry-level to Mid-level, part-time
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