Part Time Weekend Customer Support Representative
Core
Provide exceptional support to residential and commercial customers, process service and installation tickets, and coordinate with internal teams to resolve inquiries.
Role type
Part-time customer support representative
Builds
Service and installation tickets for door, docking, and security products
Domain
Commercial and residential door, docking, and security products distribution
Required skills
Customer service, ticket processing, pricing quoting, outbound calling, record keeping, problem-solving, multitasking
Preferred skills
Microsoft Office Suite, CRM software proficiency
Responsibilities
Schedule and create accurate service tickets, promote products and services with accurate pricing, handle customer concerns and provide solutions, conduct outbound calls for follow-ups, coordinate with Dispatch teams, update customer interaction records in ERP system, meet KPIs
Seniority
Entry-level, part-time