Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs
Core
Handling high volume of inbound queries via phone, email, and chat for clients in Financial Services, Waste Management, and Healthcare.
Role type
Contact Centre Specialist
Builds
Customer support interactions for multiple industries
Domain
Contact Centre / Customer Support
Deliverable
client delivery
Required skills
inbound query handling, multi-channel communication (phone/email/chat), metrics tracking, math proficiency, resilience
Preferred skills
Financial Services experience
Technologies
none stated
Responsibilities
handling 50-60 inbound calls daily, managing emails and chats, meeting average handling time and quality assurance targets, adhering to roster schedules
Seniority
Entry to Mid-level, full-time
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