Customer Success Associate
Core
An entry-level operations role supporting SMB and Enterprise customer success functions, including support, onboarding, data management, and commercial coordination for a legaltech platform.
Role type
Customer Success Operations Associate
Builds
Customer success operations, onboarding, and support for a legaltech platform serving organizations on sustainability legislation.
Domain
Legal technology / Regulatory compliance
Deliverable
product features
Required skills
CRM management, customer support, account administration, data hygiene, renewal processing, onboarding support, training delivery, documentation creation, commercial opportunity tracking, process improvement
Preferred skills
SaaS experience, Google Workspace, legal or regulatory background
Technologies
CRM systems, Google Workspace, ERM Libryo platform
Responsibilities
Act as first point of contact for customer queries and troubleshoot issues; maintain accurate customer data in the CRM; support SMB account management and Enterprise CSMs; assist with customer onboarding, environment setup, and training; support proposal preparation and renewal/expansion documentation; identify process gaps and contribute to workflow optimization.
Seniority
Junior, entry-level IC