Customer Success Manager
Core
Partner with customers to help them operationalize and scale privacy programs using an agentic privacy platform, acting as a trusted advisor to drive onboarding, adoption, and long-term success.
Role type
Customer Success Manager (SaaS)
Builds
Privacy compliance workflows and customer value realization for modern brands
Domain
Privacy operations and data privacy regulations (GDPR, CCPA, CPRA)
Deliverable
product features
Required skills
Customer success management, onboarding and implementation management, privacy operations knowledge, project management, stakeholder relationship building, risk identification, cross-functional collaboration
Preferred skills
Experience with privacy/security/legal/compliance teams, SaaS onboarding workflows, fast-moving or highly regulated environments
Technologies
DataGrail platform
Responsibilities
Own the customer journey from onboarding through retention; Lead onboarding and implementation projects; Drive platform adoption and privacy best practices; Monitor customer health and drive resolution plans; Partner cross-functionally with Solutions Architects, Product, and Sales; Advocate for customer needs to shape product improvements
Seniority
Individual Contributor, mid-level to senior
