Executive, IT Operations (Audio-Visual)
Core
Execute IT/AV operations for teaching facilities, tech lounges, and university events, ensuring seamless service delivery and rapid resolution of equipment malfunctions.
Role type
Senior IC IT Operations (Audio-Visual)
Builds
Reliable AV infrastructure and support services for academic and administrative units
Domain
Higher Education + Audio-Visual Technology
Required skills
Audio equipment (microphones, speakers, mixers, amplifiers), Video equipment (projectors, screens, cameras, video switches), Control systems (Crestron, Extron), Video conferencing platforms (Zoom, Teams), Networking basics, Computer systems (hardware, software, OS), Troubleshooting, Event planning and execution
Preferred skills
Service level agreement management, Technical documentation creation, Asset management
Technologies
Crestron, Extron, Zoom, Teams
Responsibilities
Run shared service delivery operations, Provide on-site IT/AV support for service disruptions, Troubleshoot and resolve equipment malfunctions, Maintain service-level objectives, Create and update technical documentation, Enable asset management with tracking of IT/AV equipment inventory
Seniority
Mid-level, hands-on IC
