Assistant Manager, One Stop
Core
Lead a team managing international student pass administration and drive service transformation initiatives to improve the student journey.
Role type
Assistant Manager, Student Pass Operations & Service Transformation
Builds
Student pass administration workflows and digital service solutions for international students
Domain
Higher Education / Immigration Compliance
Required skills
Team leadership, process improvement, stakeholder management, policy interpretation, data analysis, project coordination
Preferred skills
Digital transformation experience, automation expertise, system implementation
Technologies
Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Oversee student pass application processing and renewals; Coach and develop team members; Identify and implement process automation opportunities; Collaborate with internal stakeholders on policy alignment; Analyze operational data to drive service improvements
Seniority
Mid-level, hands-on IC with team leadership