French-Speaking Consumer Relations Specialist
Core
Handle consumer inquiries, resolve issues, and provide product support via phone, email, and chat while serving as an expert on specific product segments.
Role type
Consumer Relations Specialist
Builds
Consumer satisfaction and brand loyalty through personalized support and engagement
Domain
Consumer Goods / FMCG
Deliverable
client delivery
Required skills
Advanced English (spoken/written), Advanced French (spoken/written), Problem-solving, Active listening, Empathy, Troubleshooting, Record keeping
Preferred skills
Customer service experience, Microsoft Office Suite proficiency, Bachelor's degree or university enrollment
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Responsibilities
Address consumer inquiries and resolve issues efficiently, Guide clients through troubleshooting and warranty claims, Provide tailored product recommendations, Maintain accurate records of interactions, Collaborate with teams to investigate escalations, Contribute to the knowledge base
Seniority
Entry Level