Customer Service Coordinator
On-site
Core
First point of contact for visitor experience and retail enquiries at Warner Bros. Studio Tour London, managing feedback, returns, and operational support.
Role type
Customer Service Coordinator
Builds
Visitor engagement and retail operations for Warner Bros. Studio Tour London
Domain
Entertainment / Tourism / Attractions
Deliverable
client delivery
Required skills
verbal communication, written communication, attention to detail, CRM software, Microsoft Office, stakeholder management
Responsibilities
Manage customer correspondence to agreed service standards, process returns and exchanges across e‑commerce and in‑store channels, maintain accurate online content, support monitoring and reporting of customer feedback, collaborate on operating procedures, support internal employee engagement programmes