Senior Marketplace New Business Development Manager
Core
Lead and develop a team responsible for delivering consistent, high-quality onboarding support for partners launching on Target Plus.
Role type
Senior Manager, People & Operations Leadership
Builds
Scalable, high-performing onboarding operation for Target Plus partners
Domain
Retail / E-commerce / Marketplace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, Onboarding operations expertise, SLA management, Quality assurance, Process improvement, Stakeholder management, Data analysis, Escalation management, Workflow management, Training and coaching
Responsibilities
Lead, coach, and develop a high-performing team of onboarding professionals; Own day-to-day operations including workload management, capacity planning, SLA adherence, backlog, and partner follow-ups; Ensure consistent execution of onboarding playbooks, processes, quality standards, and escalation paths; Monitor onboarding performance metrics (SLAs, quality, NPS/PSAT) and proactively identify risks and opportunities; Serve as the first escalation point for complex partner and operational issues; Partner with U.S.-based functional leaders, Product, Technology, Category, and Acquisition teams; Use data and operational insights to identify trends and drive continuous improvement; Build strong operating rhythms around performance reviews, quality calibration, and team development.
Seniority
Senior, hands-on IC with people leadership focus
