Senior Marketplace New Business Development Manager
Core
Lead and develop a team responsible for delivering consistent, high-quality onboarding support for Target Plus partners to enable successful launches.
Role type
Senior Manager, People & Operations Leadership
Builds
Scalable, high-performing onboarding operation for marketplace partners
Domain
Retail / E-commerce / Marketplace
Required skills
Team leadership and development, Onboarding operations expertise, SLA and capacity management, Process improvement, Stakeholder management, Data analysis
Preferred skills
Coaching and training, Escalation management, Global operating model experience
Technologies
N/A
Responsibilities
Lead, coach, and develop a high-performing team of onboarding professionals; Own day-to-day operations including workload management, capacity planning, and SLA adherence; Monitor onboarding performance metrics (SLAs, quality, NPS/PSAT) and identify risks; Partner with U.S.-based functional leaders and cross-functional teams to ensure seamless execution; Use data and operational insights to drive continuous improvement.
Seniority
Senior, hands-on IC with people leadership
