Account Manager
Core
Aftersales Account Manager for strategic data center accounts, providing end-to-end customer support from delivery through lifecycle management.
Role type
Senior IC account manager (data center aftersales)
Builds
Integrated electric power solutions and services for commercial and industrial customers
Domain
Industrial equipment / Electric power / Data centers
Deliverable
client delivery
Required skills
Account management, customer relationship management, issue escalation and resolution, fleet intelligence analysis, dealer coordination, lifecycle risk identification, technical requirement translation
Preferred skills
Strategic account planning, proactive service campaign leadership, business impact analysis
Technologies
Fleet intelligence tools, account health review platforms
Responsibilities
Own post-delivery customer relationships for strategic accounts; Develop and execute account-specific aftersales strategies; Serve as primary escalation point for critical customer issues; Coordinate internal, dealer, and engineering resources for issue resolution; Use fleet intelligence to proactively identify reliability risks and lifecycle opportunities; Lead dealer execution for service campaigns and continuous improvement.
