Product Support Operations Representative
Core
Dealer-facing representative supporting parts and service operations to enhance dealer capabilities, profitability, and service support for Caterpillar products.
Role type
Product Support Operations Representative (Dealer Support)
Builds
Dealer service support and distribution capabilities
Domain
Heavy machinery / Industrial equipment / Parts & Service
Required skills
Project management, Consulting and Change Management, Analytical skills, Negotiation, Business planning, Performance gap analysis
Preferred skills
Field assignments, Engineering, Dealer-facing roles
Responsibilities
Lead initiatives to elevate dealer capabilities and profitability, Support implementation of Services Commitment, Liaise with dealers to solve customer challenges, Assist dealers in business planning and facility/tooling recommendations, Counsel dealers on human performance improvement, Support rollout of new products and services
Seniority
Individual Contributor