Digital Technical Analyst
Core
Identify, investigate, monitor, and resolve customer issues for digital products and applications while delivering technical roadmaps and analyzing business requirements.
Role type
Digital Technical Analyst
Builds
Digital solutions for heavy machinery customers and dealers
Domain
Industrial machinery / Digital transformation
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL, Systems thinking, Root cause analysis, Risk assessment, Software integration analysis
Preferred skills
Python, Power BI, Enterprise systems (Salesforce), API investigation
Technologies
SQL, Python, Power BI, Salesforce
Responsibilities
Deliver technical roadmaps for business processes and applications; Analyze business requirements and technical gaps; Conduct risk assessments and root cause analysis; Communicate client feedback to technology teams; Resolve hardware, software, and application problems using diagnostic tools.
Seniority
Individual Contributor