Customer Accounts Specialist
Core
Contact customers to determine reasons for payment delinquency and obtain payment commitments.
Role type
Customer Accounts Specialist (Collections)
Builds
Payment collections for goods and services
Domain
Financial services / Construction equipment financing
Deliverable
client delivery
Required skills
outbound processing, conflict management, decision making and critical thinking, effective communications, negotiating, perseverance and follow-through, accuracy and attention to detail
Responsibilities
Maintain accurate records of customer payment history and account status; place routine calls to obtain payment for goods or services; take ownership of customer portfolio and escalate special cases; use computerized systems for tracking and troubleshooting.
Seniority
Individual Contributor
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