Collections Analyst
Core
Contacting clients to collect outstanding payments and resolve billing inquiries for a global SaaS platform serving Legal, Risk, Compliance, and HR functions.
Role type
Collections Analyst
Builds
Cash flow recovery for enterprise clients
Domain
SaaS / Financial Services
Deliverable
client delivery
Required skills
account monitoring, client outreach, invoice investigation, billing dispute resolution, aging report analysis, weekly reporting, process improvement
Preferred skills
Salesforce Billing, NetSuite, Excel, accounting principles, negotiation
Technologies
Salesforce Billing, NetSuite, Microsoft Office
Responsibilities
Monitor customer accounts to identify outstanding invoices; Contact clients to encourage timely payments and resolve overdue accounts; Investigate historical data for outstanding invoices; Resolve billing and customer payment case inquiries; Analyze aging reports and achieve monthly collection targets; Report weekly on collection activity and accounts receivable status; Participate in process improvement initiatives to enhance collections efficiencies
Seniority
Individual Contributor, 3+ years experience
