Customer Service Representatives
Core
Handling maintenance, collection, and liquidation activities for assigned account portfolios, including reviewing contracts, analyzing payment history, and communicating account statuses.
Role type
Customer service representative (collections and account management)
Builds
Customer account resolution and payment processing workflows
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Manual calculations, multitasking, Microsoft Office tools, customer service, attention to detail, problem-solving
Preferred skills
Familiarity with financial account structures
Technologies
Microsoft Office tools, proprietary collection systems
Responsibilities
Reviewing customer contracts and payment breakdowns, advising customers on account status (open/closed), assisting with title transfers and protection, processing payments and extensions, maintaining accurate interaction records, recommending account solutions
Seniority
Entry-level, frontline IC
