Network Infrastructure Analyst –Voice & IP
Core
Support, maintain, and enhance enterprise voice and collaboration infrastructure, focusing on Microsoft Teams Calling, voice routing, E911 compliance, and infrastructure modernization.
Role type
Entry-to-mid-level Network Infrastructure Analyst (Voice & IP)
Builds
Reliable communication services and modernized voice infrastructure
Domain
Enterprise IT, Telecommunications, Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Networking concepts (TCP/IP, routing, DNS, SIP, telephony), IT infrastructure support, troubleshooting, documentation, collaboration platform familiarity
Preferred skills
Microsoft Teams Calling, VoIP/SIP/SBC knowledge, automation scripting (PowerShell, Python, Bash), AI-assisted operations, infrastructure modernization, E911 compliance
Technologies
Microsoft Teams, Cisco, Session Border Controllers (SBCs), analog gateways, PowerShell, Python, Bash
Responsibilities
Maintain enterprise voice/collaboration services, manage DID and routing configurations, support SBCs and routing platforms, handle E911 compliance, manage analog gateway deployments, troubleshoot voice/network issues, contribute to automation scripts, maintain technical documentation
Seniority
Entry-to-mid-level, hands-on IC
