Student Advisor
Core
Provide advice, guidance, and pastoral care to domestic and international students in pathway courses and English Language Programs, while managing enrolment requests and supporting student welfare.
Role type
Student Advisor (Student Services)
Builds
Student success and retention within a higher education pathway program
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Student welfare support, Academic progression intervention, Enrolment administration, Stakeholder collaboration, Event coordination, Regulatory knowledge (HE/ELICOS)
Preferred skills
Experience with domestic and international student cohorts, Knowledge of Australian higher education sector, Time management in fast-paced environments, Communication with non-native English speakers, Student management systems proficiency
Technologies
Student management systems, Microsoft Office suite
Responsibilities
Provide advice and guidance to students on pathway courses and English Language Programs; Conduct support interventions for students with academic progression concerns; Assess and process enrolment-related applications (e.g., Reduced Study Load, Suspension, Course Transfer); Respond to student welfare and academic concerns raised by staff; Participate in College events like Orientation and support workshops; Contribute to the continuous improvement of advising processes.