Director Student Services
Core
Leading student experience and services across all campuses to ensure student satisfaction, retention, and graduation rates.
Role type
Director of Student Services (Higher Education)
Builds
Student success programs, cross-campus policies, and operational procedures for on-campus and distant learning students.
Domain
Higher Education / Student Affairs
Deliverable
dashboards & analysis
Required skills
Leadership and strategic management, data analytics and reporting, student information systems, cross-campus collaboration, crisis management, institutional compliance.
Preferred skills
Local language proficiency (French, German, Spanish), experience with Intercampus Mobility Programs.
Responsibilities
Supervise Advising and Student Engagement staff, oversee student satisfaction assessment activities, coordinate student onboarding initiatives, manage student academic processes, lead the Intercampus Mobility Program, prepare progress reports to the Academic Board and Senior Management Team.
Seniority
Director, strategic leadership & operations