Client Success Manager
Core
Trusted advisor ensuring successful delivery of technology solutions and adoption of new systems for healthcare clients, acting as a bridge between Magellan Technology and client needs.
Role type
Senior Client Success Manager (Healthcare IT)
Builds
Technology solutions and support services for contracted healthcare clients
Domain
Healthcare IT / Enterprise Technology Services
Deliverable
client delivery
Required skills
Enterprise client management, technology solution delivery, stakeholder communication, process transformation, cross-functional team leadership, technical acumen
Preferred skills
Program management, consulting experience, change management
Responsibilities
Monitor client discontent and escalate issues to leadership, attend client meetings to align on process changes, document and manage client requests for change, maintain status updates for leadership and clients, collaborate with stakeholders on iterative releases
