Manager, Business Enablement
Core
Manage a team of business and systems analysts to support enterprise-wide corporate projects, strategic initiatives, and the standardization of sales, marketing, and customer service processes.
Role type
Senior management of business analysts (IC)
Builds
Automated solutions and standardized enterprise platforms for sales, marketing, and customer service
Domain
Enterprise operations, sales, marketing, and customer service technology
Required skills
Team management, strategic direction, resource allocation, project issue resolution, process standardization, vendor management, stakeholder education, operational process expertise, employee satisfaction management, complex system support
Preferred skills
Experience in fast-paced customer service or sales environments, ability to analyze work processes for efficiency, proficiency with spreadsheet and word processing applications, strong organizational and project management skills
Technologies
Spreadsheet applications, word processing applications, various system applications
Responsibilities
Manage team of business and systems analysts, allocate staff to align with business priorities, support project issues and resolution efforts, coordinate with other units to resolve workflow and production issues, manage interactions with outside vendors, educate business partners on applicable technology and processes
Seniority
Manager, people leadership