Manager, Business Enablement
Core
Manage a team of business and systems analysts supporting enterprise-wide corporate projects, strategic initiatives, and complex service environments for Customer Service and Sales.
Role type
Senior management (Manager)
Builds
Automated solutions and standardized platforms across sales, marketing, and customer service processes.
Domain
Enterprise IT / Customer Service / Sales
Required skills
Team management, strategic direction, resource allocation, project issue resolution, process standardization, vendor management, stakeholder education, operational process expertise, employee satisfaction management, problem solving, analytical skills, project management, technical communication.
Preferred skills
Experience in fast-paced customer service or sales environments, ability to present technical information in user-friendly formats.
Technologies
Spreadsheet applications, word processing applications, various system applications.
Responsibilities
Manage team of business and systems analysts; Provide strategic direction for complex service environments; Allocate staff to align with business priorities; Support project issues and resolution efforts; Support standardization efforts for platforms; Manage internal resources and vendor interactions; Educate business partners on technology and processes; Maintain effective communications within and outside the team.
Seniority
Manager, hands-on leadership
