French Bilingual Customer Support 1
Core
Provide accurate, timely, and efficient customer support for members, clients, and providers via telephone, in-person, or digital channels, resolving routine to complex inquiries related to prescriptions, plans, and e-commerce.
Role type
Bilingual Customer Support Representative
Builds
Customer satisfaction and resolution for insurance/healthcare products and services
Domain
Healthcare / Insurance / E-commerce
Deliverable
client delivery
Required skills
Bilingual communication, problem-solving, internet knowledge, multi-tasking, documentation, eligibility verification, payment processing
Preferred skills
Experience in call center, insurance, or retail; knowledge of MS Office; ability to work shifts including weekends/overnights
Technologies
Windows 10, MS Office, company software systems
Responsibilities
Respond to customer inquiries ranging from routine to complex; research and resolve issues/complaints; educate customers on product value; identify customer trends and communicate to business partners; maintain customer service standards; process claims based on workflow needs.
Seniority
Entry-level to Junior (1-2 years experience)