Patient Access Representative Senior - Emergency Department
Core
Senior front-line support for the Emergency Department, managing patient registration, insurance verification, financial collections, and appointment scheduling.
Role type
Senior Patient Access Representative (Emergency Department)
Builds
Patient registration workflows, insurance verification processes, and financial clearance for ED encounters.
Domain
Healthcare / Emergency Medicine
Required skills
Patient registration, insurance verification, financial collections, appointment scheduling, HIPAA compliance, EMTALA compliance, team mentoring, multi-channel communication, medical record maintenance.
Preferred skills
Cross-training in multiple facility locations, role modeling for staff.
Responsibilities
Greet and register incoming patients; verify demographics and insurance; collect copays and deductibles; schedule follow-up appointments; mentor team members; maintain patient recall lists; process referrals and pre-certifications.
Seniority
Senior, hands-on IC