Patient Financial Counselor
Core
Provides financial counseling, billing, and collection services to patients for admissions, surgeries, and outpatient clinical services.
Role type
Patient Financial Counselor
Builds
Patient payment arrangements, collections, and financial clearance
Domain
Healthcare administration / Revenue management
Deliverable
client delivery
Required skills
Financial counseling, Billing and collections, Insurance eligibility verification, Payment plan negotiation, Accounts receivable management, Patient advocacy
Preferred skills
Associate's Degree, Revenue Management policies knowledge
Technologies
Electronic Medical Record (EMR), Billing systems
Responsibilities
Interview patients to determine eligibility for Medicaid and other financial assistance programs; Calculate and collect outstanding balances including co-payments and deductibles; Coordinate with clinical departments and insurance carriers to resolve account issues; Prepare pre-service price estimations and payment arrangements; Maintain control of self-pay accounts receivables; Update Electronic Medical Records for interviewed patients.
Seniority
Mid-level, hands-on IC