Customer Relationship Coordinator - Ala Moana
Core
Leads and executes store customer relationship initiatives, managing outreach programs to connect high-value customers with sales resources.
Role type
Customer Relationship Coordinator (Retail Operations)
Builds
Customer appointment bookings and personalized sales experiences for Nordstrom locations
Domain
Retail / Customer Experience
Deliverable
product features
Required skills
Email and phone outreach, appointment booking, Excel, Tableau reporting, customer persuasion, store operations coordination
Preferred skills
Wardrobing experience, repeat business generation, independent execution
Technologies
BLVD, DYB, Outlook, Tableau
Responsibilities
Execute Get Connected and Megalist outreach programs, book customer appointments via phone or BLVD requests, partner with store managers to implement customer initiatives, coordinate customer appointments during events and non-event times, lift and handle merchandise up to 25 pounds
Seniority
Individual Contributor, Entry to Mid-level
