IT Service Desk Technician I
Core
Provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software for internal corporate and remote site locations.
Role type
Tier I Help Desk Technician
Builds
IT support services for internal company staff
Domain
IT Service Management / Help Desk
Required skills
Troubleshooting computer systems, hardware, software, telecommunications, printers, and networking; Ticket management; Documentation; Shift flexibility
Preferred skills
A+ and/or Network+ certification; Help Desk experience; Associate or bachelor's degree; Windows 11 experience
Technologies
Windows 11, Ticketing systems, Computer hardware, Software, Telecommunications, Printers, Networking
Responsibilities
Resolve Service Desk tickets according to SLA; Resolve customer issues via phone, email, and computer chat; Install, make changes, and repair computer software; Escalate issues to the next Tier; Follow detailed training and documents to resolve tickets
Seniority
Entry-level, direct supervision