Senior Service Delivery Lead
Core
Senior Service Delivery Lead acting as primary liaison between Infrastructure & Operations and business stakeholders to ensure technology services align with business objectives.
Role type
Senior Service Delivery Lead (Infrastructure Operations)
Builds
Infrastructure platforms (compute, cloud, storage, backup, databases, data center), service delivery initiatives, and operational governance frameworks.
Domain
IT Infrastructure & Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT infrastructure leadership, service delivery management, stakeholder management, Agile/Scrum/Kanban facilitation, demand management, risk management, vendor coordination, strategic planning, ITSM principles.
Preferred skills
Experience with data center modernization, automation, vulnerability remediation, disaster recovery, and cyber recovery readiness.
Technologies
Cloud, servers, storage, backup, databases, networking, enterprise platforms, ITSM frameworks.
Responsibilities
Lead planning and delivery of IOC projects including incident/problem management and data center modernization; manage work intake, prioritization, and backlogs as Product/Service Owner; facilitate Agile ceremonies and remove delivery obstacles; monitor service performance and KPIs; coordinate with vendors and manage budgets; mentor team members in service management and operational excellence.
Seniority
Senior, hands-on IC with leadership responsibilities
