SOLUTION ARCHITECT – CUSTOMER MANAGEMENT DOMAIN
Core
Lead architecture and evolution of enterprise customer-facing platforms for customer acquisition, onboarding, engagement, servicing, and relationship management.
Role type
Senior Solution Architect (Customer Management Domain)
Builds
Scalable, secure, integrated solutions on Microsoft Dynamics 365, Power Platform, and Azure for a financial institution.
Domain
Financial Services / Banking / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Solution architecture design, Microsoft Dynamics 365, Power Platform, Azure, Data integration, Risk analysis, Gap analysis, Architecture frameworks (TOGAF/SAFe), Vendor evaluation, Cost estimation, Technical leadership
Preferred skills
Dynamics CRM migration, CDP, AI/Copilot in Dynamics 365, PRM solutions, BIAN, Digital banking transformation, Agile/DevOps
Technologies
Microsoft Dynamics 365, Power Platform, Dataverse, Azure, TOGAF, SAFe
Responsibilities
Define end-to-end solution architectures, produce high-level blueprints and technology roadmaps, guide development teams on detailed design, lead domain technology watch and PoCs, support RFPs and cost estimation, ensure alignment with enterprise architecture principles
Seniority
Senior, hands-on IC with strategic guidance