Global Head of Client Implementation & Billing Services, MD - State Street Investment Management
Core
Lead global Client Implementation & Billing Services, ensuring timely client onboarding, accurate billing, effective controls, and a consistent, scalable client experience.
Role type
Senior IC strategy & operations leader (asset management)
Builds
Global operating model for client onboarding, account setup, and billing operations
Domain
Asset management / Financial services
Required skills
Asset management knowledge, client implementation, billing operations, global operating model design, large-scale transformation, AI/automation strategy, stakeholder influence, team leadership
Preferred skills
Advanced degree, pro-AI mindset, strategic transformation experience
Technologies
AI, automation, workflow platforms, data platforms
Responsibilities
Lead global Client Implementation & Billing Services including onboarding, account setup, and billing; Define and execute global operating model and transformation roadmap; Partner with technology teams to define business requirements for platforms; Drive adoption of AI and automation to improve efficiency and accuracy; Build and develop a high-performing global team; Partner with senior stakeholders across CX, COO, CCG, Investments, and Finance.
Seniority
Senior, hands-on IC