Senior Associate, Launch Manager, MX
Core
Senior Launch Manager responsible for end-to-end client onboarding, implementation portfolio management, and acting as a trusted advisor to drive time-to-value for banking clients.
Role type
Senior IC Launch Manager (Implementation & Onboarding)
Builds
Banking AI platform implementations and client success outcomes
Domain
Financial Services / Banking AI
Deliverable
production ML models | product features | client delivery
Required skills
Implementation portfolio management, cross-functional project coordination, application configuration, technical consultancy, risk mitigation, client enablement training, process optimization
Preferred skills
Contact center operations, end-user training, Financial Services/Insurance/Healthcare industry experience, project management certification
Technologies
APIs, HTML, network security, CMS (Drupal), CRM systems
Responsibilities
Oversee client implementation projects from sales hand-off to launch, configure applications and platforms, translate deployments into measurable ROI, build project infrastructure (schedules, RAID logs), manage client expectations and escalate blockers, train client administrators on platform configuration, recommend internal procedures for service scaling
