ServiceNow- Process Mapping & Automation - Assistant Vice President
Core
Build, validate, and govern end-to-end service maps within the CMDB to ensure accurate visibility of business services and their underlying application and infrastructure dependencies.
Role type
Assistant Vice President, ServiceNow Service Mapping & CMDB Governance
Builds
Accurate, auditable service maps for operational resilience, regulatory compliance (DORA), and incident/change impact analysis.
Domain
Financial Services / IT Infrastructure / ServiceNow
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow Service Mapping, ServiceNow Discovery, CMDB management, tag-based mapping, cloud environment mapping, IT infrastructure components knowledge, ITSM processes
Preferred skills
ServiceNow Certification (CSA, CIS.SM), pattern optimization, MID Server troubleshooting
Technologies
ServiceNow, Service Mapping, Discovery, CMDB, MID Server
Responsibilities
Create and maintain business and application service maps; validate relationships between services, applications, and CIs; coordinate with Discovery and Infrastructure teams to resolve gaps; perform map validation sessions with stakeholders; support tier-based recertification cycles; contribute to ITAM automation enhancements.
Seniority
Senior, hands-on IC with governance oversight
