Offshore Client Service & Onboarding, Assistant Vice President
Core
Providing client service and onboarding support to Japanese asset owners, asset managers, and institutional clients, while supporting Relationship Managers on key activities.
Role type
Senior IC client service and onboarding specialist
Builds
Ongoing service delivery, issue resolution, and client retention solutions for Japanese institutional clients
Domain
Financial services / Asset servicing
Deliverable
client delivery
Required skills
Client relationship management, issue escalation, contractual matters handling, AML/KYC review coordination, pricing model support, service level management, cross-functional collaboration
Preferred skills
Self-development, proactivity, ownership, growth mindset
Technologies
N/A
Responsibilities
Managing service levels for an assigned client base, acting as an escalation point for business and service issues, handling contractual matters in partnership with Relationship Managers, coordinating AML/KYC reviews, supporting client pricing models
Seniority
Senior, hands-on IC