Product Specialist (Technical), Officer
Core
Respond to technical assistance requests, diagnose software issues, and provide training for financial technology applications.
Role type
Senior IC technical product specialist (production support)
Builds
Financial technology application support and risk control processes
Domain
Financial technology / Trading systems
Required skills
SQL, relational database theory, structured programming languages, system administration, Unix/Linux, FIX/SWIFT protocols
Preferred skills
Kafka, cloud computing, virtualization, Salesforce, Charles River application, trading support, fund accounting
Technologies
Oracle, Microsoft SQL Server, Salesforce, Kafka, Unix/Linux, FIX, SWIFT
Responsibilities
Diagnose software issues and recommend solutions, analyze problems and provide training, identify and test workarounds for bugs, implement process improvements via scripting, coordinate with Engineering and Product Management, maintain detailed logs of customer interactions
Seniority
Senior, hands-on IC