Sr. Patient Service Specialist - Vanderbilt Lung Institute
Core
Senior Patient Service Specialist managing patient access, scheduling, pre-authorization, and workflow optimization for the Vanderbilt Lung Institute.
Role type
Senior Patient Service Specialist (Patient Access)
Builds
Patient appointment schedules, pre-authorization approvals, and optimized clinic workflows
Domain
Healthcare / Respiratory Medicine
Required skills
Patient scheduling, Pre-authorization management, Medical terminology, Quality audits, Staff training, Resource optimization
Preferred skills
Patient Access Specialist Certification, Advanced customer service, Informatics systems proficiency
Technologies
Hospital scheduling systems, Utilization management templates
Responsibilities
Facilitate pre-authorization and precertification for procedures; Manage patient schedules and optimize resource utilization; Conduct quality audits and improvement efforts; Train and onboard new Patient Service Specialists; Provide guidance to entry-level staff on complex patient navigation.
Seniority
Senior, hands-on IC with team leadership