Patient Services
Core
Patient Service Specialist who works directly with patients and families to discuss questions, complaints, comments, or suggestions and advocates for patients in resolution of concerns.
Role type
Patient Service Specialist
Builds
Patient care experience and resolution of concerns
Domain
Healthcare
Deliverable
client delivery
Required skills
Patient advocacy, complaint resolution, communication, problem solving, quality assurance, regulatory compliance, resource management, data-driven decision making, adaptability, technology adoption
Preferred skills
None stated
Technologies
None stated
Responsibilities
Discuss questions, complaints, comments, or suggestions with patients and their families; Advocate for patients in resolution of concerns and complaints.
Seniority
Mid-level, 2 years experience