Technical Support Representative (Japanese-English Bilingual)
Core
First point of contact for customers to resolve IT-related issues and ensure a positive support experience.
Role type
Entry-level technical support representative
Builds
Customer support experience and IT troubleshooting skills
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, customer service, active listening, bilingual communication (Japanese/English), OS knowledge (Windows/macOS/Linux)
Preferred skills
Help desk experience, multi-channel support (phone/chat/email), stakeholder communication
Technologies
Windows, macOS, Linux, Microsoft Teams
Responsibilities
Respond to customer inquiries via phone, chat, email, and Microsoft Teams; Diagnose and resolve common IT issues; Log, track, and manage incidents and service requests; Escalate complex issues to technical specialists; Communicate updates and manage customer expectations.
Seniority
Entry-level, training provided