PSS Tiny Town CWH
Core
Provides patient service before, during, and post-appointment, facilitating efficient workflow and navigating complex patient needs.
Role type
Associate Patient Service Specialist
Builds
Patient appointment schedules and registration workflows
Domain
Healthcare administration
Required skills
Patient scheduling, Patient documentation, Medical terminology, Customer service, Clinical communication
Responsibilities
Schedules appointments and procedures through clinical communication and patient portals; Manages registration and patient work queues; Coordinates with patients and outside facilities for pre-appointment orders and consults; Communicates with patients via patient portal using critical decision making to route appropriately.