Utelogy Platform Administrator
Core
Administer and maintain the Utelogy U-Manage/U-Managed platform for enterprise AV environments, ensuring accurate representation of the AV estate and monitoring coverage.
Role type
Platform Administrator (AV Monitoring & Management)
Builds
Dashboards, reports, and automation workflows for room and device health monitoring.
Domain
Enterprise AV infrastructure, Observability, IT Operations
Deliverable
dashboards & analysis
Required skills
Utelogy platform administration, enterprise AV management, device onboarding and inventory, alert and event management, reporting and dashboard development, ITSM and ServiceNow integrations, TCP/IP networking fundamentals, troubleshooting
Preferred skills
REST APIs, JSON/XML, PowerShell or Python scripting, workflow automation, Teams Rooms Pro Management, Logitech Sync, Power BI, Q-SYS, Crestron, Microsoft Graph APIs, LogicMonitor, SolarWinds, SCOM, Datadog, PRTG
Technologies
Utelogy, ServiceNow, Microsoft Teams Rooms, Logitech Sync, Power BI, Q-SYS, Crestron, LogicMonitor, SolarWinds, SCOM, Datadog, PRTG
Responsibilities
Manage platform configuration, user accounts, permissions, and access controls; Maintain site, building, room, and device hierarchies; Configure new rooms and devices; Validate device communications and telemetry collection; Develop dashboards and reports on room/device health and platform performance; Support integrations with ServiceNow, Microsoft Teams Rooms Management, and Enterprise APIs; Develop and maintain approved automation workflows; Optimize alert quality by reducing false positives; Maintain technical documentation and platform standards.
Seniority
Mid-level (3–5+ years experience)
