Library IT Officer

St Lucia Campus, AUFull-time$85k–$95k2026-10-30 → 2026-11-10

HybridNo visa sponsorship

Core

Provide responsive technical support for hardware, university systems, and personal devices to students and staff, troubleshooting complex issues and developing digital skills.

Role type

Senior IC IT support specialist (helpdesk/field support)

Builds

Digital capability and client experience for students and staff

Domain

Higher education + IT support

Deliverable

client delivery

Required skills

troubleshooting, multi-OS support (Windows, Unix/Linux, Mac, mobile), problem-solving, process improvement, stakeholder liaison

Preferred skills

digital skills development, training delivery, project collaboration

Technologies

Windows, Unix/Linux, Macintosh, mobile operating systems, UQ systems

Responsibilities

Assess client needs and troubleshoot technical issues; investigate complex technology issues and develop support documentation; contribute to library initiatives and implement new technologies; support students and share knowledge with colleagues; identify process improvements and support staff training; liaise with internal IT services to resolve client issues

Seniority

Mid-level, hands-on IC

About uq

As part of the UQ community, you will work alongside bright minds from around the world, united by a shared commitment to creating a better world. Excellence is at the core of our culture, contributions are valued, and staff are supported through a wide range of benefits, including up to 26 weeks paid parental and primary care leave, 17% superannuation, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, salary packaging, and cultural leave.