First Service Leader
Core
Lead multidisciplinary Fusion Squads (L1, L2, L3) to ensure delivery excellence, critical environment stability, and alignment between technical operations and client business priorities.
Role type
Senior IC Service Leader (IT Infrastructure)
Builds
Mission-critical enterprise environments (networking, storage, middleware, databases) for global clients
Domain
IT Infrastructure Services / Managed Services
Required skills
ITIL v3/v4 governance, crisis management, root cause analysis, automation (Ansible, CI/CD), stakeholder management, team leadership, SLA/KPI monitoring
Preferred skills
SRE/DevOps practices, observability, cost optimization, knowledge management
Technologies
Cisco (Routing/Switching/ACI/SD-WAN), F5, Citrix, IBM (WebSphere/MQ/Storage), DELL, Oracle, SQL Server, DB2, PostgreSQL, Windows Server, Linux (RHEL/AIX), VMware, Kubernetes, Ansible
Responsibilities
Lead geographically distributed teams in 24/7 operational support models; oversee service governance and enforce compliance with SLAs/KPIs; drive operational modernization through automation and standardization; act as primary point of contact for executive clients and stakeholders.
Seniority
Senior, hands-on IC
