ITO Team Lead - secure on-site Hampshire
Core
Technical and people leadership for infrastructure operations across DXC-managed customer environments, managing team development, incident response, and service delivery.
Role type
Senior IC IT Operations Team Lead
Builds
DXC-managed customer environments
Domain
IT Infrastructure Operations
Required skills
IT Operations, Leadership & People Management, Incident & Major Incident Management, Cross-Tower Troubleshooting, SLA & Service Quality Management, Change Coordination, ITIL Practices, Problem Management, Customer Engagement, Documentation & Audit, Workload Management, Security Clearance
Preferred skills
ITIL 4 Foundation, Scripting & Automation, Backup & Recovery, Database Awareness, Monitoring Tools, Compliance & Governance, Vendor Management
Technologies
Windows Server, Linux, VMware, Hyper-V, Storage, Backup, AD, Databases, PowerShell, SCOM, SolarWinds, Dynatrace, Veeam, Commvault, SQL Server, Oracle, ISO 27001, Cyber Essentials, NIST
Responsibilities
Allocate work by skill and capacity; track SLAs/KPIs; forecast infrastructure needs; analyse incidents and recurring issues; drive lasting fixes; lead daily customer liaison and escalations; resolve cross-tower dependencies; review changes for CAB; coordinate transitions; oversee secure builds and patching; develop and approve automation; own L2 escalations; lead P1/P2 triage; maintain audit records; coach staff and address skill gaps.
Seniority
Senior, hands-on IC with people management