Service Delivery Manager - IT Infrastructure and Cloud Managed Services
Core
Lead managed Cloud & Infrastructure services, providing first-level SRE functions for monitoring, incident response, and service restoration across Windows, Linux, storage, databases, and public cloud environments.
Role type
Senior Service Delivery Manager (IT Infrastructure & Cloud)
Builds
Managed service delivery for enterprise clients
Domain
IT Infrastructure, Cloud Services, Managed Services
Required skills
ITIL practices, incident management, service restoration, SLA/KPI management, team leadership, automation strategy, stakeholder communication, risk management, third-party supplier management
Preferred skills
Cloud certifications, automation certifications, ITIL certifications
Technologies
AWS, GCP, Windows Server, Linux, SAN/NAS, Databases, Scripting, Orchestration, Infrastructure as Code
Responsibilities
Manage day-to-day delivery of infrastructure and Cloud Services; Ensure achievement of SLA, KPI, availability, and operational performance objectives; Provide leadership during service-impacting incidents and escalations; Identify recurring operational issues and partner with engineering teams to implement permanent corrective actions; Champion an automation-first approach to reduce manual effort and improve reliability; Manage relationships with clients, internal stakeholders, and third-party suppliers.
Seniority
Senior, hands-on IC with management responsibilities
