Service Desk Advisor
Core
Customer Service Representative acting as the face and voice of Kyndryl, delivering technical support and troubleshooting via chat, email, and Microsoft Teams to solve customer problems.
Role type
Customer Service Representative (Service Desk)
Builds
Customer support interactions and resolved technical issues
Domain
IT Services / Technology Support
Deliverable
client delivery
Required skills
Technical troubleshooting, problem-solving, customer service, knowledge of Windows and Mac operating systems, active listening, adaptability
Preferred skills
Help desk experience, expertise in modifying approaches to customer needs
Technologies
Microsoft Teams, Microsoft 365 (Excel), Windows, Mac, Microsoft, Azure, Google Cloud
Responsibilities
Deliver assistance through multiple channels (chat, email, Teams), provide concierge-level service, manage multiple inquiries in a fast-paced environment, collaborate with back-office teams to escalate complex issues, participate in continuous learning and training programs
Seniority
Entry to Mid-level, growth-focused