Functional Analyst - Salesforce
Core
Bridge business stakeholders and technical teams to deliver Salesforce solutions and digital transformation for a European Banking client.
Role type
Senior Functional Analyst (Salesforce)
Builds
CRM, Client Onboarding, Customer Service, Case Management, Lead & Opportunity Management, and Workflow Automation processes.
Domain
Banking / Financial Services
Required skills
Salesforce Sales Cloud, Service Cloud, Lightning Experience, Case Management, Customer 360, business requirements gathering, functional specifications, user stories, process mapping, gap analysis, impact analysis, acceptance criteria, business workflow optimization, Salesforce security, profiles, reports, dashboards, data management, integration concepts, Agile/Scrum, Jira, Confluence, ServiceNow, DevOps concepts
Preferred skills
Stakeholder management, communication, collaboration
Technologies
Salesforce, Jira, Confluence, ServiceNow (via careerplan.io/jobs/R-69244-functional-analyst-salesforce-at-kyndryl)
Responsibilities
Gather, analyze, document, and validate business requirements; Translate requirements into functional specs and user stories; Conduct impact assessments and ensure traceability; Analyze and optimize business processes on Salesforce; Collaborate with development teams on implementation; Review technical solutions from a functional perspective; Participate in Agile ceremonies; Prepare project documentation (BRDs, FSDs, User Stories, Process Flows); Support SIT/UAT testing and defect management.
Seniority
Senior, hands-on IC