Application Support Engineer (ASE)
Core
Provide L2/L3 production support and application maintenance for mission-critical banking applications, ensuring high availability and service continuity.
Role type
Senior Application Support Engineer (L2/L3) (via careerplan.io/jobs/R-69188-application-support-engineer-ase-at-kyndryl)
Builds
Run the Bank services across core banking, payment platforms, digital channels, and middleware integrations.
Domain
Banking / Financial Services
Required skills
Incident management, Root cause analysis (RCA), Application monitoring, Log analysis, Batch processing, CI/CD, Java/JVM troubleshooting, SQL databases, Linux/Unix/Windows, Scripting (Python/Shell/PowerShell), ITIL/ITSM processes
Preferred skills
Temenos T24/TAP support, Kubernetes/OpenShift, Cloud environments (Azure), Stakeholder management
Technologies
Temenos TAP, Dynatrace, Splunk, ELK Stack, TWS, Git, GitLab, Jenkins, Nexus, XL Deploy, XL Release, ServiceNow, Python, Shell, PowerShell, Java, Spring Boot, .NET, REST APIs, SQL, Linux, Unix, Windows, Kubernetes, OpenShift, Azure
Responsibilities
Monitor application health, business transactions, APIs, logs, batch jobs, and performance metrics; Investigate, diagnose, and resolve incidents within SLAs; Perform root cause analysis and implement corrective actions; Support application configuration, changes, releases, and deployments across environments; Automate operational activities using scripting and DevOps practices; Ensure compliance with ITIL processes and security standards.
Seniority
Senior, hands-on IC