Production Troubleshooting & Incident Expert
Core
End-to-end ownership of complex production incidents in a mission-critical banking environment, driving resolution across multiple systems.
Role type
Senior IC production troubleshooting and incident management expert
Builds
Stability and recovery of complex banking transaction flows and distributed systems
Domain
Banking / Financial Services / Distributed Systems
Required skills
advanced troubleshooting, root cause analysis, distributed systems architecture, microservices, observability, incident command, stakeholder management, high-pressure decision making
Preferred skills
banking domain expertise, cloud/on-prem hybrid environments, Kubernetes, CI/CD pipelines
Technologies
Kubernetes, SQL, APIs, monitoring tools, tracing systems, log aggregators (via careerplan.io/jobs/A9-002-9E-077-production-troubleshooting-incident-expert)
Responsibilities
Build technical pictures of incidents with incomplete data, follow transaction flows across systems, communicate status to C-level management, assign actions to stakeholders, verify full system recovery
Seniority
Senior, hands-on IC
