Application Support Engineer
Core
Provide L2/L3 production support and application maintenance for mission-critical banking applications, ensuring high availability and service continuity.
Role type
Senior Application Support Engineer (L2/L3)
Builds
Run the Bank services across core banking, payment platforms, digital channels, and middleware integrations
Domain
Banking / Financial Services
Required skills
Incident management, Root cause analysis (RCA), Application monitoring, Log analysis, Batch processing, API support, Linux/Unix administration, Shell/Bash scripting, Python automation, SQL, ITIL/ITSM processes, Change management, Release management, Disaster Recovery (DR), Business Continuity Planning (BCP)
Preferred skills
Temenos Transact (T24) experience, Banking integrations knowledge, REST APIs/Web Services expertise, Distributed tracing, CI/CD tools proficiency (via careerplan.io/jobs/R-69187-application-support-engineer-at-kyndryl)
Technologies
ServiceNow, Dynatrace, ELK/Elastic Stack, Splunk, GitLab, Jenkins, Jira, Confluence, Temenos TAP, Temenos T24, Python, Shell, PowerShell, SQL, Linux, Windows
Responsibilities
Investigate and resolve incidents within SLAs, Perform root cause analysis and implement corrective actions, Support application releases and deployments across environments, Monitor application health and performance metrics, Automate operational activities using scripting and DevOps practices, Collaborate with cross-functional teams for major incident management, Maintain support documentation and runbooks
Seniority
Senior, hands-on IC