Virtual Network Operator
Core
First operational line of a remote AV service, monitoring meeting-room estates, responding to alerts, performing initial diagnosis, and executing approved remote remediation for Microsoft Teams Rooms and AV infrastructure.
Role type
Senior IC Virtual Network Operator (AV/UC)
Builds
Operational stability and uptime for enterprise meeting-room estates
Domain
IT Operations / Audio-Visual (AV) / Unified Communications (UC)
Required skills
Microsoft Teams Rooms (MTR) support, AV troubleshooting and fault isolation, ITSM incident handling, remote operations monitoring, networking fundamentals, device management and log analysis
Preferred skills
Utelogy U-Manage, Logitech Sync/Rally, Q-SYS, Crestron, AV-over-IP, Dante, HDMI/HDBaseT
Responsibilities
Monitor AV and Microsoft Teams Room infrastructure using authorized platforms; qualify alerts to distinguish genuine incidents from transient events; perform initial diagnosis to identify fault domains (compute, audio/video, network, peripherals); execute approved remote remediation (restarts, reconnections); validate service recovery; escalate complex issues to SMEs or resolver groups; maintain incident records and ownership until resolution.
Seniority
Junior to Mid-level, hands-on IC
